The Problem

Clinical documentation is lengthy and time-consuming, and newer clinicians often risk overlooking essential information critical to patient recovery. Our goal was to develop a feature that would streamline documentation while giving clinicians peace of mind.

User Research

User interviews were conducted with 3 of our largest clients, speaking to 2-3 clinicians from each facility. The following questions were asked, and these were our key findings.

• What are some current pain points when filling out forms for your patients?

“Client sessions often happen back to back, not giving us a lot of time to fill out a patients forms to the best of our abilities.”

“Newer hires don’t always fill out forms to their fullest, compromising the end goal for our clients for their recovery.”

“Majority of client forms are long and time consuming to fill out.”

• What capabilities would you like to see for the AI Scribe feature?

“Be able to edit answers that are generated.”

“It would be nice to upload an existing audio.”

• What do you like about existing AI programs such as ChatGPT?

“I like it when there are multiple answers given for a question and I’m able to choose which one I would like to choose.”

“Edibility of generated text.”

“I’m new to AI, but I like it when it’s clear AI is being used.”

Competitive Research

Before jumping into user-flows, wireframes and designs, it was important to conduct competitive research on existing AI products for functional and visual inspiration.

User-Flow

Based on key findings from the user-interviews, I worked on a user-flow for the MVP product which focuses on the ability to record audio which will then generate answers for the client form it is applied to. I collaborated with development and product to assure the user-flow reflected our goals and capabilities for MVP.

Wireframes

Before jumping into user-flows, wireframes and designs, it was important to conduct competitive research on existing AI products for functional and visual inspiration.

Branding

To help users differentiate between regular and AI features, a distinct visual brand was developed within Ritten's existing brand identity.

Designs

MVP Launch

After the MVP launch, users expressed great excitement over the new AI Scribe feature and its ability to generate answers for patient forms. A quick follow-up we tackled was to visually show audio was being recorded. There were a few instances where the record audio button was pushed, but nothing had been recorded.

Usability Testing

2 weeks prior to the MVP launch, we followed up with our clients from the first round of interviews and found the following findings, helping us strategize what to tackle for version 2.

“Add the ability to create new forms, encounters etc, while a recording is happening.”

“Would like to be notified once a form is done generating answers from a recorded audio.”

“Want to be able to edit generated answers.”

AI Scribe will continue to improve the lives of Ritten's clientele through the following future updates:

• Ability to upload a pre-recorded audio.

• Ability to create new forms, encounters etc. while a recording is happening.

• Notification plan to alert users when answers are done being generated for recorded audio and uploaded audio.

• Be able to edit generated answers.

• Generate multiple answers —> this would allow users to choose from a library of answers if they choose to spend more time completing a patient’s forms.

• Ability to configure how thorough they want the generated answers to be —> Currently, the answers to the short and long form questions can be quite long and want to grant the ability for users to choose the length of answers they are seeking.

• Ability to manage and delete recordings —> Currently, recordings are stored in the backend and are automatically deleted after 72 hours. Users have expressed concern about not being able to view their recordings and lacking the ability to delete recording files themselves.